All measurements are approximate and can vary slightly. Please check size info. before order.
1. Does Modakawa ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
Africa
Algeria
Brazil
India
Indonesia
Kuwait
Morocco
Mexico
Peru
Philippines
Qatar
Ukraine
2. How much does shipping cost?
You can enjoy free shipping on orders over US$89. Otherwise, it costs US$10.
If you need express shipping, you could choose it at checkout, which costs US$25 (not available at the moment).
PS. We have free shipping site-wide promotions during sale season. Stay tuned!
3. Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
4. How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays and any unforeseen circumstances)
Processing Time: 3-7business days
Standard Shipping Time: 10-25 business days
PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
.
5. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order athttps://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.
6. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at[email protected]. We’ll either resent a new one to you or give you a full refund.
7. Can I cancel or change my order?
If you would like to cancel or make changes to your order, please contact uswithin 24 hoursafter you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.
Australia Shipping: You can enjoy free shipping on orders over AUD$120. Otherwise, it costs AUD$15.
Canada Shipping: You can enjoy free shipping on orders over CAD$120. Otherwise, it costs CAD$15.
When we say we're always here to help, we mean it.
If you have any question or comment, please let us know in one of the following ways.
